General terms and conditions of contracting
1. IDENTIFICATION OF THE PARTIES
On one hand, KRONOTEX SPAIN S.L. (KRONOGUEST) NIF B98390461 with address at Barrio Castañares, s/n, 09199, Burgos (hereinafter “Kronoguest”).
On the other hand, the Customer whose data appears in the reservation form.
The Customer declares to be of legal age and have sufficient legal capacity to enter into contracts acting on their own behalf and right.
2. OBJECT
This document aims to inform you about the General Conditions applicable to the contracting and booking through the website https://www.kronoguest.es/en/.
On the website, you will find information about the services provided by Kronoguest, the availability of rooms, and the rates applicable at any given time.
Processing the reservation implies the full unconditional acceptance of the legal notice, the privacy policy, and these General Conditions in their latest version. Therefore, we recommend that you read these conditions before formalizing your reservation.
These General Conditions can only be modified by the legal representation of the Company. Any modification will always be in writing and cannot be altered by any person who does not hold the legal representative status of the Company.
In case of doubts about the General Conditions of Contracting, the Customer can contact the telephone +34 947264445.
These General Conditions may be supplemented with Specific Conditions that may arise. In case of discrepancy between the particular and general conditions, the specific conditions will prevail.
3. CUSTOMER’S STATEMENTS
The Customer states that the data provided when making the reservation are true and complete.
That confirms the requested reservation and especially the indicated dates, number of rooms, persons, accommodation, and chosen regime.
4. ACCESS TO THE WEBSITE
Access to this website is the responsibility of the user and is subject to the portal’s rules of use described in the legal notice.
5. CONTRACTING OF PRODUCTS AND SERVICES THROUGH THE WEBSITE
5.1. Before making the reservation on our website, you will be informed of the services and specific conditions of the current offer at that time.
5.2. These General Conditions and the Specific Conditions must be accepted by the Customer before formalizing the reservation. The contract can be formalized in any of the languages available on the website.
6. THE RESERVATION PROCESS ON THE WEBSITE DEVELOPS IN 4 STEPS
- Availability: Search for dates, number of persons, and rooms.
- Choice of regime and type of room, rate.
- Recap of the reservation, collection of Customer data, and, if applicable, payment through the virtual POS.
- Confirmation of the reservation.
- Once the reservation is made, the emails and logs generated by the operation will be archived. The Customer will receive the details of their reservation by email, along with a number that will identify it (locator).
7. PRICE AND PAYMENT
7.1. The conditions, price, and payment for the planned stay are determined expressly in the rate conditions included on the page where the Customer makes the reservation.
7.2. Promotions and offers will only be valid while they remain accessible to the service recipients.
7.3. The prices indicated on the website are Retail Prices and include VAT. The transaction will be made in EUROS, regardless of the Customer’s origin.
The price and conditions offered on our website may vary at any time, even if you request the same dates.
8. REGISTRATION PROCEDURE
Registration at the hotel will be done online, through auto-checking. Once the reservation is generated, a confirmation notification will be sent, including a link to register guest data without in-person attention.
The guest’s identity will be considered verified if during the reservation or auto-checking process the documents are digitally signed, or, subsidiarily, if the provided information matches the data associated with the payment method used.
9. CANCELLATIONS/MODIFICATIONS OF RESERVATIONS AND NO-SHOWS
9.1 The cancellation and modification conditions of the reservation will be those stated in the selected offer.
9.2. All charges that apply will be made to the credit card provided in your reservation. The Customer expressly consents to these charges to cover possible penalties for cancellations or applicable no-show fees.
10. PLACE OF CONTRACT CELEBRATION AND DURATION
The contract is understood to be concluded at the company’s registered office and will have the duration provided in the reservation.
11. RIGHT OF ADMISSION
Kronoguest has rules for access, coexistence, and permanence in it. Kronoguest has the power to establish the conditions and limits of access for individuals. The only limit is the law. Access cannot be restricted in an arbitrary or discriminatory manner.
The power to limit access and stay is aimed at preventing the entry of individuals who may affect the normal development of hospitality activities, either because they behave violently or may cause inconvenience to the public or other users.
12. USE OF FACILITIES
The Customer agrees to use the room reasonably according to these conditions during their stay and to return the room at the time of departure in the same condition as when they checked in.
Likewise, they agree to be responsible to Kronoguest for the cost of repairing any damage caused during their stay and for any necessary deep cleaning as a result of leaving the room (or any part of the facilities) excessively dirty. The cost of these expenses will be borne by us, and the cleaning will be charged according to commercial rates. The Customer authorizes Kronoguest to make any charges or cover any costs from their credit or debit card (provided by the Customer upon check-in).
They also agree to respect all facility signage and any house rules or similar rules and policies that we notify them of. For their safety and the comfort of other guests, they also commit to following all reasonable instructions from Kronoguest staff.
The Customer agrees that they must follow the usage and responsibility policies for the safe deposit box indicated therein. In addition, the Customer commits to not take photographs or film any part of Kronoguest for commercial purposes without our prior express written consent. Please note that it is prohibited to photograph or film other guests or Kronoguest staff without their express consent.
During their stay, the Customer agrees that Kronoguest reserves the right to expel them if they breach these general conditions, rules, or staff instructions, or if we reasonably believe that their presence will cause losses or damages to the establishment or third parties, endanger their safety, that of workers, or that of third parties, or tarnish Kronoguest’s reputation. If the Customer is expelled, the cost corresponding to their entire stay will not be refundable, and they must settle their full account before departure.
13. FORCE MAJEURE
Kronoguest will not be liable for any failure or delay in fulfilling its obligations if such delay is due to circumstances beyond its reasonable control, including fortuitous events, natural disasters, fires, floods, earthquakes, wars, terrorism, civil unrest, government actions, labor disputes, pandemics, epidemics, or any other event that could not have been foreseen or prevented (“force majeure”).
In the event of force majeure, Kronoguest will contact the Customer as soon as possible. If Kronoguest cannot fulfill its obligations due to a force majeure event, it may cancel the reservation and offer an alternative date or refund, without further liability.
14. DATA PROTECTION
In accordance with Regulation (EU) 2016/679 and Organic Law 3/2018, we inform you of the following:
Data Controllers: KRONOTEX SPAIN S.L., with address at Barrio Castañares s/n, 09199, Burgos.
Purpose of the processing: The data you provide will be included in databases in order to provide the services you request.
Rights: You can exercise the rights of access, rectification, deletion, restriction of processing, opposition, portability of your information, and revocation by writing to the addresses of the data controllers.
More information: You can check Kronoguest’s privacy policy at the following link: https://www.kronoguest.es/en/privacy-policy/
15. NOTIFICATIONS
All notifications, requirements, requests, and other communications must be made via email at reservas@kronoguest.es or through the contact form available on the website.
16. ACCEPTANCE
The request and formalization of the reservation necessarily imply that each and every one of these General Conditions is expressly accepted by you.
17. SEVERABILITY
If any part of these General Conditions is considered invalid under applicable law, it will be removed without affecting the rest of the General Conditions. The remaining conditions will remain valid.
18. APPLICABLE LAW AND JURISDICTION
This contract will be governed by Spanish law. These General Conditions are subject to the provisions of Law 7/1998, Royal Legislative Decree 1/2007, Law 34/2002, as well as all applicable tourism regulations, and subsidiarily, the Civil Code and the Commercial Code.
For any dispute that may arise, the parties expressly submit to the jurisdiction and competence of the Courts and Tribunals of Burgos.